This Privacy Policy describes how 256 Service and it's related apps such as the User app, and Provider app and Serviceman app ("we," "us," or "our") collects, uses, and protects the personal information of users ("you" or "your") when you use our app and services. By using our app, you agree to the collection and use of your information in accordance with this policy.

1. Information We Collect

We collect various types of information to provide and improve our service. This includes:

a) Personal Information

• Name: Required for account creation and identification.
• Email Address: Used for account registration, communication, and verification.
• Phone Number: Used for account setup and communication purposes.
• Location Information: We collect location data from both the Provider App (for service providers) and the User App (for users) to enhance the user experience, enable location-based services, and facilitate accurate deliveries and pickups.

b) Automatically Collected Information

• Device Information: Information about the device you are using, such as your IP address, operating system, browser type, and app version.
• Usage Data: Information on how you interact with the app, including actions taken, pages visited, and other engagement metrics.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Account Creation and Management: To create and manage your account, including authenticating your identity.
• Service Delivery: To enable location-based services, facilitate transactions, and communicate between service providers and users.
• Improving User Experience: To personalize your experience and offer customized features.
• Communications: To send notifications, alerts, and updates related to your account or services.
• Compliance with Legal Obligations: To comply with any legal requirements and to respond to lawful requests from authorities.

3. Sharing of Information

We do not share your personal information with third parties except in the following cases:

• Service Providers: We may share information with service providers who assist us in operating our app, provided they agree to keep your information secure and confidential.
• Legal Compliance: We may disclose information when required by law or in response to valid legal processes.

4. Data Security

We are committed to protecting your data. We employ security measures, including encryption and secure server technologies, to protect your personal information from unauthorized access or disclosure.

5. User Rights

You have the following rights concerning your personal information:

• Access and Update: You can access and update your personal information within the app.
• Delete: You can request that we delete your account and personal information, subject to any legal retention requirements.
• Opt-Out: You may opt out of receiving certain communications by adjusting your settings in the app or contacting us.

6. Location Data Usage

We collect and use location data from both the Provider App and User App to enable efficient service delivery. Your location data will be used to match you with nearby service providers, improve delivery accuracy, and enhance overall app functionality.

You can control your location-sharing preferences via your device’s settings. However, disabling location services may impact the app’s ability to function correctly.

7. Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. You will be notified of any material changes, and your continued use of the app will constitute your acceptance of the updated policy.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: help@256.services

9. Account Deletion

If you wish to delete your account, whether you are a customer, service provider, or service personnel, you have the right to request the deletion of your account and all associated personal information.

To initiate the account deletion process, please visit the following link and contact us or contact us directly by our email. alternatively you can directly login to your dashboard on the website and request a removal:

https://admin.256.services/page/contact-us

Email: help@256.services

Once we receive your request, we will process it promptly and delete your account within 3 business days. Please note that, in some cases, we may retain certain information if required by law or for legitimate business purposes (such as resolving disputes or enforcing agreements).

If you experience any issues or have further questions regarding the deletion of your account, please contact our support team at:
Email: help@256.services

By requesting account deletion, you acknowledge that you may lose access to services and any data associated with your account, and this process is irreversible.